We detect positive, support-related, CSAT comments from Zendesk…
…and post them in a Slack channel for agents to see.

Connected for --

Shoutouts bot uses this integration to send messages to your chosen channel. See Shoutouts in the Slack App Directory.
Last step! 🙌 Let's invite the Shoutouts bot to Slack. Go to your Slack. Add a new channel with the plus icon next to "Channels" in the sidebar. Name the channel shoutouts. Invite the Shoutouts bot where it says "Send invites to". And you're done!
Start celebrating the agents that make customers happy. 🎉